EXPERT SERVICES / SERVICE POWER
The aims of the Lean program for services are better services and a more satisfied customer. This goal is achieved by concentrating on the voice of the customer and avoiding unnecessary work and idle time in all service processes.
In Service Power -coaching true customer experiences are evaluated, the productification of services and their efficiency is analyzed, and better practices are developed and implemented.
2. Practical application of Lean Leadership
- Verbal and non-verbal communication
- Handling communication situations
- Developing interactiveness
- Uncertainty and fear of communication
- Interactive leadership and strategic communication
- Capability – Attribute
- Capability – Continuous